Privacy Policy
Last updated: July 7, 2025
1. Information We Collect
We collect information to provide better services to all our users. The types of information we collect include:
- Personal Information: Name, email address, phone number, and contact details
- Usage Data: IP address, browser type, operating system, pages visited
- Cookies and Tracking: Website interaction data and preferences
- Business Information: Company details for B2B services
2. How We Use Your Information
Service Delivery
- Provide and maintain our services
- Process your requests and orders
- Deliver customer support
Communication
- Send service updates and notifications
- Respond to inquiries
- Share relevant offers and news
3. Data Security & Protection
The security of your data is important to us. We implement industry-standard security measures to protect your information.
Note: While we strive to protect your personal data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but continuously work to improve our protection measures.
4. Shipping Policy
Service Delivery Timeline
- Minimum: 1-3 business days (urgent projects)
- Standard: 5-10 business days (regular projects)
- Maximum: 30-45 business days (complex projects)
Delivery Methods
- Digital delivery via secure cloud platforms
- Email delivery for documents and reports
- Physical delivery for hardware (if applicable)
- Live deployment to client servers
Important: Delivery timelines may vary based on project complexity, client requirements, and external dependencies. We will always communicate any delays promptly.
5. Refund Policy
Refund Eligibility
- Full Refund: Available within 7 days if project hasn't started
- Partial Refund: Available for work not completed as per agreement
- No Refund: For completed and delivered projects that meet specifications
Refund Process
- Submit refund request via email
- Provide reason and supporting documentation
- Review process (3-5 business days)
- Refund processed (5-10 business days)
6. Cancellation Policy
To cancel a project, please contact us immediately via email or phone. We will assess the current project status and provide you with cancellation options and any applicable refund amounts.
Cancellation Terms
- 0-24hrs: Full refund available
- 1-7 days: 75% refund available
- 7+ days: Based on work completed
For cancellation please mail us at contact@sfesolutions.com
7. Your Data Protection Rights
- Right to Access: Request copies of your personal data
- Right to Rectification: Correct inaccurate information
- Right to Erasure: Request deletion of your data
- Right to Restrict: Limit processing of your data
- Right to Object: Object to data processing
- Right to Portability: Transfer data to another organization
8. Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience and analyze website traffic.
Essential Cookies
Required for website functionality
Analytics Cookies
Help us understand user behavior
Marketing Cookies
Used for targeted advertising purpose
